hbdb Frequently Asked Questions

Creating an hbdb account takes under two minutes. Visit hbdb.app, click the registration link, and fill in your username, email address, date of birth, and preferred currency (BDT). You will receive a confirmation message to verify your contact details before your account is fully activated. You must be at least 18 years old to register.

hbdb requires a government-issued photo ID for identity verification (KYC). Accepted documents include your Bangladesh National ID card, a valid passport, or a driving licence. You may also need to submit proof of your payment method — for example, a screenshot of your bKash or Nagad wallet — if requested by our compliance team.

Use the 'Forgot Password' link on the hbdb Login page to reset your password. Enter the email address registered to your account and we will send you a secure reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam folder or contact our support team at [email protected].

No. hbdb strictly limits each player to one registered account. Opening multiple accounts — whether under the same name, different names, or using different payment methods — is a violation of our Terms and Conditions and may result in permanent account closure and forfeiture of any balances held.

To permanently close your hbdb account, contact our support team at [email protected] with the subject line 'Account Closure Request'. Our team will confirm your identity, process any pending withdrawal of remaining balance, and close the account within 48 hours. If you are closing for responsible gaming reasons, we recommend activating self-exclusion instead.

hbdb offers betting on a wide range of cricket tournaments including the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC ODI World Cup, Asia Cup, and international Test series featuring the Bangladesh Tigers. Markets include match winner, top batsman, total runs, over/under, and live in-play betting. Full fixture coverage is updated daily on the Cricket section of hbdb.

Yes. hbdb is fully optimised for mobile browsers on both Android and iOS devices — no app download is required. Simply visit hbdb.app in your mobile browser for a seamless gaming experience including cricket betting, slots, live casino, and account management. The mobile interface supports bKash and Nagad deposits directly from your phone.

The RTP on hbdb slot games varies by title but most games in our catalogue carry an RTP between 94% and 97%. RTP figures are certified by the game studios — including Pragmatic Play, NetEnt, and Microgaming — and reflect long-term statistical averages across millions of spins. Individual session results will vary. RTP details for each game are available in the game's information panel.

Yes. All games on hbdb use certified Random Number Generator (RNG) technology supplied by internationally recognised game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. RNG certification ensures that every game outcome is statistically random and independent of previous results. hbdb does not modify game logic or RTP settings at the platform level.

hbdb's live casino section, powered by Evolution Gaming and Ezugi, includes live roulette, live blackjack, live baccarat, live teen patti, live andar bahar, and live game shows. Games are streamed in high definition from professional studio environments with real dealers. Minimum and maximum bet limits vary by table and are displayed on each game's lobby screen before you join.

hbdb operates as an internationally licensed offshore gaming platform. Online gambling laws in Bangladesh are a grey area for individual players accessing international platforms. hbdb does not make legal representations specific to any jurisdiction. Players are responsible for understanding and complying with applicable local laws. hbdb uses 256-bit SSL encryption and segregated player funds to ensure platform security regardless of jurisdiction.

hbdb protects player data using 256-bit SSL encryption on all data transmissions, meaning your personal details, payment information, and gaming activity are fully encrypted in transit. Player funds are held in segregated accounts separate from operational funds. We do not sell or share your personal data with third parties for marketing purposes. Full details are in our Privacy Policy.

The minimum age to register and play on hbdb is 18 years. This is a strict, non-negotiable policy that applies to all players in Bangladesh and internationally. hbdb verifies age through mandatory date-of-birth declaration at registration and identity document checks (KYC) before processing first withdrawals. Accounts found to belong to underage users are immediately suspended and deposits are refunded.

You can activate self-exclusion directly from the Responsible Gaming section of your hbdb account dashboard at any time, 24 hours a day. Choose an exclusion period of 3 months, 6 months, 1 year, or permanent. Self-exclusion takes effect immediately and cannot be reversed during the selected period. If you cannot access your account, email [email protected] with the subject 'Self-Exclusion Request' and our team will action it without delay.

hbdb customer support is available 24 hours a day, 7 days a week. The fastest way to get help is via live chat on hbdb.app — typical response time is under 2 minutes. You can also email us at [email protected] for non-urgent queries; we respond within 24 hours for standard requests and within 2 hours for urgent matters such as self-exclusion or account security concerns. All support is conducted in English.