hbdb Privacy Policy — Your Data, Protected
At hbdb, protecting the personal data of our players in Bangladesh is a core commitment — not an afterthought. This Privacy Policy explains precisely what data we collect, why we collect it, how it is stored, and the rights you hold over your own information at all times.
This Privacy Policy ("Policy") applies to all users of the hbdb online gaming platform, accessible at hbdb.app. It describes how hbdb ("we", "us", "our") collects, processes, stores, and protects the personal data of players, including those accessing the platform from Bangladesh. By registering an account or using our services, you acknowledge and consent to the practices described in this Policy.
This Policy Is Part of Your Agreement with hbdb
This Privacy Policy is incorporated by reference into the hbdb Terms & Conditions. Reading both documents together gives you a complete picture of your rights and obligations as an hbdb player. If anything in this Policy is unclear, please contact our support team at [email protected] before proceeding.
256-Bit SSL Encryption
All data transmitted between your device and hbdb servers is protected by industry-standard 256-bit SSL/TLS encryption. This applies to login sessions, financial transactions, and any form submission on the platform.
No Sale of Personal Data
hbdb does not sell, rent, or trade your personal data to third-party marketing companies. Your data is used exclusively to operate, improve, and personalise your experience on the hbdb platform — nothing more.
You Control Your Data
You have the right to access, correct, and request deletion of your personal data at any time. hbdb provides clear mechanisms for exercising these rights, detailed in the Your Privacy Rights section of this Policy.
Segregated Data Storage
Player personal data and financial records are stored in separate, access-controlled environments. Only authorised hbdb personnel with a legitimate operational need can access identifiable player records.
Transparent Cookie Use
hbdb uses cookies and similar technologies only for platform functionality, fraud prevention, and analytics. We do not deploy aggressive third-party ad-tracking cookies. You can manage cookie preferences through your browser settings.
KYC Data Handled with Care
Identity documents submitted for KYC verification (National ID, passport, proof of address) are handled with the highest level of care. These documents are used solely for verification purposes and are never shared with marketing partners.
Data We Collect
hbdb collects personal data from players through several channels: directly from you when you register or interact with the platform, automatically through your use of our services, and from third parties such as payment processors and identity verification partners. The categories of data we collect are as follows:
1.1 Registration and Account Data
When you open an hbdb account, we collect the information you provide, including:
- Full legal name as it appears on your government-issued identity document
- Date of birth (used for age verification — hb db enforces a strict 18+ policy)
- Email address (used for account communications and support)
- Mobile phone number (used for account security and payment verification)
- Residential address, including city and country (Dhaka, Chittagong, Sylhet, and other Bangladesh regions)
- Username and encrypted password
- Preferred currency (Bangladeshi Taka, BDT)
1.2 Identity Verification (KYC) Data
To comply with our Know Your Customer obligations and to protect our players, we may collect:
- Copies of government-issued photo identification (National ID card, passport, or driving licence)
- Proof of address documents (utility bills, bank statements dated within three months)
- Proof of payment method ownership (e.g., bKash or Nagad account screenshot confirming registered mobile number)
- Selfie photographs taken alongside your identity document, where required
- Source of funds declaration, where enhanced due diligence is required
1.3 Financial Transaction Data
All deposits and withdrawals processed through hbdb generate transaction records, including:
- Payment method type (bKash, Nagad, Rocket, Upay, SureCash, bank transfer, Visa, Mastercard)
- Transaction amounts in Bangladeshi Taka (BDT)
- Transaction timestamps in Bangladesh Standard Time (BST, UTC+6)
- Transaction reference numbers and status records
- Mobile wallet numbers or bank account details associated with your transactions
1.4 Gaming Activity Data
We record data relating to your use of our games and betting services, including:
- Game sessions played (slots, live casino, cricket betting, blackjack, and other titles)
- Wager amounts, results, and win/loss records
- Bonus activations and wagering progress
- Session durations and frequency of play
- Responsible Gaming tool activations (deposit limits, cool-off periods, self-exclusion requests)
1.5 Technical and Device Data
When you access hbdb, our systems automatically collect certain technical data to operate the platform securely and efficiently:
- IP address and approximate geographic location (country and city level)
- Device type, operating system, and browser type and version
- Unique device identifiers and fingerprint data (used for fraud prevention)
- Pages visited, clickstreams, and time spent on platform sections
- Referral source (e.g., how you arrived at hbdb.app)
- Error logs and crash reports
Minimum Data Principle
hbdb collects only the personal data that is necessary for a specific, legitimate purpose. We do not collect sensitive data categories (such as racial or ethnic origin, political opinions, or health data) unless you voluntarily provide such information in a support communication context, in which case it is treated with the highest level of confidentiality and used only to address your specific enquiry.
| Data Category | Primary Purpose | Legal Basis |
|---|---|---|
| Registration Data | Account creation and management | Contractual necessity |
| KYC Documents | Age and identity verification, AML compliance | Legal obligation |
| Financial Transaction Data | Payment processing, fraud prevention, AML reporting | Contractual necessity / Legal obligation |
| Gaming Activity Data | Service delivery, responsible gaming monitoring | Contractual necessity / Legitimate interest |
| Technical & Device Data | Platform security, fraud detection, analytics | Legitimate interest |
| Communications Data | Support case management, complaint resolution | Contractual necessity |
How We Use Your Data
hbdb processes your personal data only for specific, explicit, and legitimate purposes. We do not use your data in ways that are incompatible with the purposes described at the time of collection. The primary purposes for which we use your personal data are as follows:
2.1 Account Management and Service Delivery
We use your registration and account data to create and maintain your hbdb Account, verify your identity and age, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, SureCash, bank transfer, Visa, and Mastercard, deliver gaming services including slots, cricket betting, live casino, and blackjack, and communicate with you about your account status, transactions, and support requests.
2.2 Fraud Prevention and Security
Your technical, device, and transaction data is used to detect and prevent fraudulent activity, money laundering, and account takeover attempts. This includes detecting duplicate account registrations, identifying unusual betting patterns, and cross-referencing device fingerprints against known fraud indicators. This processing is in hbdb's and its players' legitimate interests to maintain a secure platform.
2.3 Responsible Gaming Monitoring
hbdb uses your gaming activity data — including session frequency, wager values, and deposit patterns — to identify signs of potentially problematic gambling behaviour. Where such signs are detected, hbdb may proactively reach out to you with information about Responsible Gaming tools available on your account. This processing is carried out in your legitimate interest and in fulfilment of our responsible gaming commitments.
2.4 Legal and Regulatory Compliance
We are required to retain certain records — including KYC documents, financial transaction histories, and account activity logs — to comply with internationally recognised anti-money laundering (AML) standards and for the purpose of cooperating with regulatory or law enforcement enquiries where legally required. We will only disclose your data to authorities where we are legally compelled to do so.
2.5 Platform Improvement and Analytics
Anonymised and aggregated gaming activity and technical data is used to analyse platform performance, improve game offerings, optimise payment processing flows for Bangladesh players (particularly bKash and Nagad integrations), and enhance the overall user experience. This analysis does not identify individual players.
2.6 Marketing Communications
Where you have provided explicit consent, hbdb may send you personalised promotional communications about bonuses, seasonal offers (such as BPL season promotions, Eid bonuses, and Pohela Boishakh offers), and new game launches. You may withdraw your consent to marketing communications at any time by contacting support at [email protected] or by updating your account communication preferences. Withdrawing marketing consent does not affect your ability to use the platform or receive essential account communications.
We Do Not Use Automated Decision-Making That Materially Affects You
hbdb does not use fully automated decision-making processes (including profiling) that produce legal effects or similarly significant effects on you as a player, without human review. Fraud risk scoring and responsible gaming flag systems involve automated processing but are reviewed by a human member of our compliance team before any significant action — such as account suspension — is taken.
Data Sharing & Third Parties
hbdb does not sell your personal data to any third party. We share your data only with carefully selected partners where such sharing is necessary to deliver our services, comply with legal obligations, or protect the security of the platform. All third-party data processors are bound by contractual data processing agreements that require them to protect your data to the same standard as hbdb.
3.1 Payment Processing Partners
To process deposits and withdrawals, hbdb shares the minimum necessary transactional data with payment partners including bKash, Nagad, Rocket, Upay, SureCash, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These partners process your financial data under their own privacy policies and in accordance with applicable financial regulations. hbdb does not store full card numbers or mobile banking PINs on its own servers.
3.2 Identity Verification Partners
KYC verification may involve sharing your identity documents with a trusted third-party identity verification service. These partners are contractually obligated to use your data solely for the purpose of confirming your identity and age on behalf of hbdb and may not use it for any other purpose.
3.3 Platform Technology Providers
Our game library is powered by software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive anonymised session data for the purpose of game performance monitoring. They do not receive your personally identifiable information as part of standard game delivery.
3.4 Analytics and Security Providers
hbdb uses third-party analytics and cybersecurity tools to monitor platform health, detect fraud, and analyse aggregate usage patterns. These tools process data in anonymised or pseudonymised form wherever technically feasible. Providers are selected based on their data protection standards and are restricted from using hbdb player data for their own commercial purposes.
3.5 Legal and Regulatory Disclosure
hbdb may disclose your personal data to law enforcement agencies, financial intelligence units, or other government authorities where we are legally required to do so — for example, as part of an anti-money laundering investigation or a court order. We will notify you of such disclosures where legally permitted to do so.
International Data Transfers
hbdb is an internationally operated platform. Your personal data may be processed on servers located outside Bangladesh. Where data is transferred internationally, hbdb ensures that appropriate safeguards are in place — including contractual protections with data processors — to maintain a level of data protection consistent with the standards described in this Policy.
Data Retention & Storage
hbdb retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years post-closure | AML compliance, dispute resolution |
| KYC Identity Documents | Duration of account + 5 years post-closure | Regulatory and legal obligation |
| Financial Transaction Records | Duration of account + 7 years post-closure | Financial record-keeping, AML audit trail |
| Gaming Activity Logs | Duration of account + 3 years post-closure | Responsible gaming monitoring, dispute resolution |
| Support Communications | 3 years from the date of each interaction | Quality assurance, complaint history |
| Technical / Device Logs | 12 months on a rolling basis | Security monitoring, fraud detection |
| Marketing Consent Records | Until consent is withdrawn + 3 years | Evidence of lawful processing basis |
Upon expiry of the applicable retention period, hbdb will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual. Where data is anonymised rather than deleted, it may be retained indefinitely as part of aggregate statistical records for platform analysis purposes.
Account Closure and Data Retention
Closing your hbdb account does not result in the immediate deletion of all personal data. Certain categories of data must be retained for the post-closure periods listed above to satisfy our legal and regulatory obligations. You will be informed of this at the point of account closure. Once the applicable retention period expires, data is securely purged from all active systems.
Your Privacy Rights
As a player on hbdb, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request". We will respond within thirty (30) days of receiving a valid request.
Right of Access
You may request a copy of all personal data hbdb holds about you. We will provide this in a readable format within 30 days of a verified request.
Right to Rectification
If any personal data hbdb holds about you is inaccurate or incomplete, you may request that it be corrected. Account details can also be updated directly from your account settings page.
Right to Erasure
You may request that hbdb delete your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations described in Section 5.
Right to Restriction of Processing
You may request that hbdb restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
Right to Data Portability
Where processing is based on your consent or on a contract, and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
Right to Object
You may object to the processing of your personal data where hbdb relies on legitimate interest as the legal basis. You may also withdraw marketing consent at any time without affecting your account status.
Identity Verification Required for Privacy Requests
To protect your data from unauthorised access, hbdb requires identity verification before processing any privacy rights request. You will be asked to confirm account ownership via a verification step before your request is actioned. This is a security measure, not an obstacle — it ensures that no third party can access or delete your data without your knowledge.
Data Security Measures
hbdb implements a layered security framework to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include:
- 256-bit SSL/TLS encryption on all data transmissions between your browser or device and our servers.
- Encrypted storage for sensitive fields including passwords (stored as salted hashes, never in plaintext), payment details, and KYC document files.
- Access controls that limit access to personally identifiable player data to authorised hbdb personnel on a strict need-to-know basis, enforced through role-based access management.
- Regular security audits and penetration testing of our platform infrastructure.
- Intrusion detection systems and real-time monitoring for anomalous activity, including unauthorised login attempts and unusual transaction patterns.
- Certified RNG technology for all random-outcome games, with independent audit trails that are stored separately from player personal data.
- Segregated player funds — financial balances are held in accounts separate from hbdb's operational funds, protecting your deposits in the event of business continuity incidents.
No System Is 100% Impenetrable
While hbdb employs industry-leading security practices, no internet-connected system can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms as a player, hbdb will notify affected players without undue delay and will take all reasonable steps to contain and remediate the incident. You should also protect your own account by using a strong, unique password and never sharing your login credentials with any third party.
Policy Updates & Contact
8.1 Changes to This Privacy Policy
hbdb reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or platform features. When we make a material change — such as a new category of data collection, a new sharing arrangement, or a change to your rights — we will provide at least seven (7) days' advance notice by in-platform notification or email to your registered address. The "Last Reviewed" date at the top of this document will be updated on every revision. Continued use of the platform following a policy update constitutes your acknowledgement of the revised terms.
8.2 Children's Privacy
hbdb is strictly an 18+ platform. We do not knowingly collect personal data from persons under the age of 18. If you believe that a minor has registered an hbdb account or submitted personal data to our platform, please contact us immediately at [email protected]. We will investigate and take appropriate action, including deleting any data associated with an underage registration and refunding any deposits made, in accordance with our Terms & Conditions.
8.3 Links to Third-Party Sites
hbdb.app may contain references to third-party payment providers and game software partners. These third parties operate their own websites and privacy policies, which are independent of hbdb. We are not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any external services you interact with in connection with your hbdb account — particularly your chosen mobile wallet provider (such as bKash or Nagad).
8.4 Contact Our Data Protection Team
If you have any questions, concerns, or requests relating to this Privacy Policy or the way hbdb handles your personal data, please contact our data protection team directly. All privacy-related enquiries are handled in English and responded to within thirty (30) days.
Privacy Enquiries Contact
Email: [email protected] — Subject line: "Privacy Policy Enquiry" or "Data Rights Request"
Response time: Within 30 days for standard requests; within 72 hours for urgent security-related concerns.
Language: English. Support is available 24/7.
Explore hbdb With Confidence
Your privacy is protected every step of the way. Now that you understand how hbdb safeguards your data, explore our full game selection — from cricket betting and slots to live casino and blackjack — with complete peace of mind.
18+ only. Please gamble responsibly. For support, visit our Responsible Gaming page.